Flight compensation CityJet:
London — Antwerp

Procedure: CityJet flight compensation from London to Antwerp

Have you experienced a major inconvenience during your trip between London and Antwerp with CityJet? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 308 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight CityJet London - Antwerp is eligible?

For an CityJet flight from London to Antwerp, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If CityJet sold more seats than planned and you stay on the tarmac at London City Airport, the 250 € compensation is automatic.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Antwerp.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by CityJet staff (pilots, flight attendants) and an external strike.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at London airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at London City Airport airport, CityJet is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and London City Airport terminal is also included in the legal package due by CityJet.

Steps: how to get your 250 € from CityJet?

The formal notice letter and the collection of evidence of delay at Antwerp International Airport (Deurne) airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of CityJet.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like CityJet to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the London - Antwerp section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from CityJet should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from London City Airport airport to prove their faults.