Flight compensation CityJet:
London — Deauville

How to be compensated by CityJet on the London (LCY) - Deauville (DOL) line

From London City Airport airport, your departure with CityJet to Deauville didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 238 km, EC Regulation 261/2004 requires CityJet to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight CityJet London - Deauville is eligible?

For an CityJet flight from London to Deauville, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

An unexpected cancellation or a diverted flight from London City Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Deauville.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

When a social movement disrupts your itinerary to Deauville-Saint-Gatien Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at London City Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at London airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at London City Airport airport, CityJet is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and London City Airport terminal is also included in the legal package due by CityJet.

Steps: how to get your 250 € from CityJet?

The formal notice letter and the collection of evidence of delay at Deauville-Saint-Gatien Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the CityJet website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like CityJet to validate a complex file often varies between four and twelve weeks.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and CityJet systems.

What to do faced with silence or refusal from the airline?

The first refusal from CityJet should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against CityJet is often more striking.