Flight compensation CityJet:
London — Florence

Legal right to compensation: CityJet flight between London and Florence

The LCY - FLR route operated by CityJet experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 193 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if CityJet is a non-EU airline, if the flight takes off from London City Airport, the European regulation applies in full.

How to know if the flight CityJet London - Florence is eligible?

Check your actual arrival time at Florence. If CityJet made you wait more than three hours on the tarmac at Firenze / Peretola Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from London, the regulation applies in the same way.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Florence.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Not all strikes exempt the company from its obligations. If the delay of your London - Florence trip is due to an internal strike within CityJet, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at London, assistance (meals/hotel) remains mandatory for CityJet.

What are your rights at London airport in case of prolonged wait?

During these long hours of waiting in the London City Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to London City Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from CityJet?

It is strongly recommended to keep your CityJet boarding pass and any communication relating to the delay suffered at London City Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight LCY-FLR to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Airlines like CityJet sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against CityJet on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take CityJet's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of CityJet convictions, which is a decisive advantage.