Flight compensation CityJet:
London — Nantes

Get your CityJet flight compensation for the route London - Nantes

From London City Airport airport, your departure with CityJet to Nantes didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 499 km, EC Regulation 261/2004 requires CityJet to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight CityJet London - Nantes is eligible?

The compensation for flight LCY-NTE is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If CityJet sold more seats than planned and you stay on the tarmac at London City Airport, the 250 € compensation is automatic.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nantes.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Not all strikes exempt the company from its obligations. If the delay of your London - Nantes trip is due to an internal strike within CityJet, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at London, assistance (meals/hotel) remains mandatory for CityJet.

What are your rights at London airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from London City Airport, CityJet must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near London City Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from CityJet?

The formal notice letter and the collection of evidence of delay at Nantes Atlantique Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the CityJet website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from London to Nantes Atlantique Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against CityJet on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Nantes line.

In the last instance, it is the summons to court that often unlocks the payment. The company CityJet will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.