Flight compensation CityJet:
London — Paris

How to be compensated by CityJet on the London (LCY) - Paris (ORY) line

From London City Airport airport, your departure with CityJet to Paris didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 351 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight CityJet London - Paris is eligible?

For an CityJet flight from London to Paris, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If CityJet sold more seats than planned and you stay on the tarmac at London City Airport, the 250 € compensation is automatic.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Not all strikes exempt the company from its obligations. If the delay of your London - Paris trip is due to an internal strike within CityJet, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at London, assistance (meals/hotel) remains mandatory for CityJet.

What are your rights at London airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at London City Airport airport, CityJet is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at London City Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from CityJet?

The amicable route with CityJet to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of CityJet.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from London to Paris-Orly Airport can drag on if you don't follow up.

A collective action on the CityJet flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take CityJet's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of CityJet convictions, which is a decisive advantage.