Flight compensation Conviasa:
Madrid — Caracas

Legal right to compensation: Conviasa flight between Madrid and Caracas

If your trip departing from Madrid Barajas International Airport and arriving at Caracas operated by Conviasa was disrupted, you are not alone against the airline.

Given the route between Madrid and Caracas (7 006 km), the European scale provides automatic financial protection in case of failure by Conviasa.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Conviasa.

How to know if the flight Conviasa Madrid - Caracas is eligible?

Don't confuse ticket refund and legal compensation! Even if Conviasa offers you a voucher for your Madrid - Caracas flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 7 006 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Conviasa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Caracas.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Conviasa (technical problem, sick crew, scheduling...).

The impact of a strike on your Conviasa compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Conviasa staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport airport becomes your temporary residence because of Conviasa, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Madrid Barajas International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Conviasa?

It is strongly recommended to keep your Conviasa boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Conviasa customer service can take several weeks or even months before getting a response.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Conviasa systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Conviasa is often a maneuver to encourage the traveler to abandon their 600 €.

DGAC or its European equivalents can be slow. A private court proceeding against Conviasa is often more striking.