Flight compensation EB:
Madrid — Barcelona

Legal right to compensation: EB flight between Madrid and Barcelona

The MAD - BCN route operated by EB experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Madrid and Barcelona (483 km), the European scale provides automatic financial protection in case of failure by EB.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from EB, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight EB Madrid - Barcelona is eligible?

To determine if your trip between Madrid and Barcelona entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 483 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for EB to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Barcelona.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to EB (technical problem, sick crew, scheduling...).

The impact of a strike on your EB compensation

When a social movement disrupts your itinerary to Barcelona International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

Don't buy your food without first asking EB for coupons. If you do, keep your receipts carefully.

Your forced stay at Madrid shouldn't cost you a penny more than originally planned for your MAD-BCN trip.

Steps: how to get your 250 € from EB?

For your Madrid - Barcelona trip, every minute counts. Note the reasons given by EB staff at the Madrid Barajas International Airport counter during the incident.

By entrusting your case regarding flight MAD-BCN to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with EB customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Madrid - Barcelona section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by EB is often a maneuver to encourage the traveler to abandon their 250 €.

DGAC or its European equivalents can be slow. A private court proceeding against EB is often more striking.