Flight compensation EB:
Madrid — Cancun

Claim and compensation for flight EB Madrid - Cancun

The MAD - CUN route operated by EB experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Madrid Barajas International Airport, you are protected by the EU's legal framework. The distance of 7 962 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from EB, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight EB Madrid - Cancun is eligible?

Don't confuse ticket refund and legal compensation! Even if EB offers you a voucher for your Madrid - Cancun flight, you can still claim the 600 euros cash provided by law.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for EB to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cancun.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to EB (technical problem, sick crew, scheduling...).

The impact of a strike on your EB compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by EB staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport airport becomes your temporary residence because of EB, know that your essential needs must be covered by the carrier.

Your forced stay at Madrid shouldn't cost you a penny more than originally planned for your MAD-CUN trip.

Steps: how to get your 600 € from EB?

It is strongly recommended to keep your EB boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like EB to validate a complex file often varies between four and twelve weeks.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from EB is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against EB is often more striking.