Flight compensation Excel Airways:
Rome — Alghero

How to be compensated by Excel Airways on the Rome (FCO) - Alghero (AHO) line

From Leonardo Da Vinci (Fiumicino) International Airport airport, your departure with Excel Airways to Alghero didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 355 km of flight, the company Excel Airways is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Excel Airways Rome - Alghero is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Alghero / Fertilia Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Excel Airways owes you 250 €.

An unexpected cancellation or a diverted flight from Leonardo Da Vinci (Fiumicino) International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Excel Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Alghero.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Excel Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your Excel Airways compensation

When a social movement disrupts your itinerary to Alghero / Fertilia Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Rome - Alghero flight.

What are your rights at Rome airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Leonardo Da Vinci (Fiumicino) International Airport, Excel Airways must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Leonardo Da Vinci (Fiumicino) International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Excel Airways?

The formal notice letter and the collection of evidence of delay at Alghero / Fertilia Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Excel Airways.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with Excel Airways customer service can take several weeks or even months before getting a response.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Excel Airways systems.

What to do faced with silence or refusal from the airline?

The first refusal from Excel Airways should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Leonardo Da Vinci (Fiumicino) International Airport airport to prove their faults.