Flight compensation Germanwings:
Cologne — Lisbon

Get your Germanwings flight compensation for the route Cologne - Lisbon

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Cologne - Lisbon flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 850 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Germanwings Cologne - Lisbon is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lisbon Portela Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 400 €.

Keeping your travel documents for the Germanwings CGN-LIS flight is crucial to prove that you were present at boarding at Cologne.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Cologne airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Cologne - Lisbon trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Cologne, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Cologne airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Germanwings must ensure the well-being of its passengers stuck at Cologne.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Cologne Bonn Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 400 € compensation?

Airlines like Germanwings sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.