Flight compensation Germanwings:
Hamburg — Heraklion

Legal right to compensation: Germanwings flight between Hamburg and Heraklion

Your claim for compensation for the Germanwings flight from Hamburg to Heraklion deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 2 353 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Hamburg - Heraklion is eligible?

Don't confuse ticket refund and legal compensation! Even if Germanwings offers you a voucher for your Hamburg - Heraklion flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hamburg airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Hamburg airport in case of prolonged wait?

If Hamburg Airport airport becomes your temporary residence because of Germanwings, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Hamburg remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 400 € from Germanwings?

For your Hamburg - Heraklion trip, every minute counts. Note the reasons given by Germanwings staff at the Hamburg Airport counter during the incident.

By entrusting your case regarding flight HAM-HER to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Airlines like Germanwings sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Hamburg - Heraklion line.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.