Flight compensation Germanwings:
Heraklion — Berlin

Procedure: Germanwings flight compensation from Heraklion to Berlin

Have you experienced a major inconvenience during your trip between Heraklion and Berlin with Germanwings? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 132 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Germanwings Heraklion - Berlin is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Berlin-Tegel International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 400 €.

Keeping your travel documents for the Germanwings HER-TXL flight is crucial to prove that you were present at boarding at Heraklion.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Heraklion - Berlin trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Heraklion International Nikos Kazantzakis Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Heraklion airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Heraklion International Nikos Kazantzakis Airport airport, Germanwings is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Heraklion International Nikos Kazantzakis Airport terminal is also included in the legal package due by Germanwings.

Steps: how to get your 400 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Berlin-Tegel International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Heraklion - Berlin line.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.