Flight compensation Germanwings:
Istanbul — Dortmund

Procedure: Germanwings flight compensation from Istanbul to Dortmund

Have you experienced a major inconvenience during your trip between Istanbul and Dortmund with Germanwings? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 2 032 km, EC Regulation 261/2004 requires Germanwings to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Istanbul - Dortmund is eligible?

For an Germanwings flight from Istanbul to Dortmund, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Istanbul without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dortmund.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Istanbul airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Germanwings staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Istanbul airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Istanbul airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Germanwings must ensure the well-being of its passengers stuck at Istanbul.

Some passengers are unaware that transportation between the hotel and Istanbul terminal is also included in the legal package due by Germanwings.

Steps: how to get your 400 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Dortmund Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Germanwings to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Istanbul - Dortmund section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Germanwings should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Germanwings without the opinion of a professional who knows the real value of your prejudice at Istanbul.