Flight compensation Germanwings:
Lisbon — Cologne

How to be compensated by Germanwings on the Lisbon (LIS) - Cologne (CGN) line

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Lisbon - Cologne flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 850 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Germanwings Lisbon - Cologne is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Cologne Bonn Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 400 €.

Keeping your travel documents for the Germanwings LIS-CGN flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cologne.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Germanwings staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Germanwings must ensure the well-being of its passengers stuck at Lisbon.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lisbon Portela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Cologne Bonn Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Germanwings flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

On the LIS-CGN line, delays can vary according to the reactivity of Germanwings's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Germanwings is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Germanwings is often more striking.