Flight compensation Germanwings:
Madrid — Hamburg

Procedure: Germanwings flight compensation from Madrid to Hamburg

From Madrid Barajas International Airport airport, your departure with Germanwings to Hamburg didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 781 km, EC Regulation 261/2004 requires Germanwings to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Madrid - Hamburg is eligible?

The compensation for flight MAD-HAM is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Germanwings MAD-HAM flight is crucial to prove that you were present at boarding at Madrid.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hamburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Madrid - Hamburg trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Madrid Barajas International Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Madrid airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Madrid Barajas International Airport, Germanwings must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Madrid Barajas International Airport terminal is also included in the legal package due by Germanwings.

Steps: how to get your 400 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Hamburg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Germanwings website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

A collective action on the Germanwings flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.