Flight compensation Germanwings:
Mulhouse — Duesseldorf

Claim and compensation for flight Germanwings Mulhouse - Duesseldorf

The BSL - DUS route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from EuroAirport Basel-Mulhouse-Freiburg Airport, you are protected by the EU's legal framework. The distance of 415 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Mulhouse - Duesseldorf is eligible?

To determine if your trip between Mulhouse and Duesseldorf entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mulhouse airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

A strike by weather services at EuroAirport Basel-Mulhouse-Freiburg Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Mulhouse airport in case of prolonged wait?

During these long hours of waiting in the EuroAirport Basel-Mulhouse-Freiburg Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Mulhouse remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 250 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at EuroAirport Basel-Mulhouse-Freiburg Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like Germanwings sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.