Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Stuttgart — Lisbon

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Germanwings Stuttgart - Lisbon

The STR - LIS route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Stuttgart and Lisbon (1 833 km), the European scale provides automatic financial protection in case of failure by Germanwings.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 833 km (~2h17)
  • Applicable compensation: 400 €

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Stuttgart Airport, the European regulation applies in full.

How to know if the flight Germanwings Stuttgart - Lisbon is eligible?

To determine if your trip between Stuttgart and Lisbon entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 833 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

If your Germanwings flight from Stuttgart Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Stuttgart airport in case of prolonged wait?

Don't buy your food without first asking Germanwings for coupons. If you do, keep your receipts carefully.

Your forced stay at Stuttgart shouldn't cost you a penny more than originally planned for your STR-LIS trip.

Steps: how to get your 400 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at Stuttgart Airport airport. These documents will be vital for your case.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

On the STR-LIS line, delays can vary according to the reactivity of Germanwings's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Germanwings is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with Germanwings without the opinion of a professional who knows the real value of your prejudice at Stuttgart.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Stuttgart to Lisbon?

According to European Regulation EC 261/2004, the distance between STR and LIS being 1 833 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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