Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Lisbon

Claim and compensation for flight KLM Royal Dutch Airlines Amsterdam - Lisbon

If your trip departing from Amsterdam Airport Schiphol and arriving at Lisbon Portela Airport operated by KLM Royal Dutch Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 846 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from KLM Royal Dutch Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Lisbon is eligible?

Check your actual arrival time at Lisbon. If KLM Royal Dutch Airlines made you wait more than three hours on the tarmac at Lisbon Portela Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Amsterdam, the regulation applies in the same way.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

If your KLM Royal Dutch Airlines flight from Amsterdam Airport Schiphol was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Amsterdam Airport Schiphol airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Amsterdam airport in case of prolonged wait?

During these long hours of waiting in the Amsterdam Airport Schiphol terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Amsterdam shouldn't cost you a penny more than originally planned for your AMS-LIS trip.

Steps: how to get your 400 € from KLM Royal Dutch Airlines?

It is strongly recommended to keep your KLM Royal Dutch Airlines boarding pass and any communication relating to the delay suffered at Amsterdam Airport Schiphol airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like KLM Royal Dutch Airlines to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Amsterdam - Lisbon section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by KLM Royal Dutch Airlines is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Amsterdam Airport Schiphol airport to prove their faults.