Flight compensation LAN Airlines:
Madrid — Santiago

Refund and compensation LAN Airlines: route Madrid to Santiago

If your trip departing from Madrid Barajas International Airport and arriving at Santiago operated by LAN Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 10 718 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if LAN Airlines is a non-EU airline, if the flight takes off from Madrid Barajas International Airport, the European regulation applies in full.

How to know if the flight LAN Airlines Madrid - Santiago is eligible?

Don't confuse ticket refund and legal compensation! Even if LAN Airlines offers you a voucher for your Madrid - Santiago flight, you can still claim the 600 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for LAN Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Santiago.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to LAN Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your LAN Airlines compensation

A work stoppage of LAN Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, LAN Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

During these long hours of waiting in the Madrid Barajas International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Madrid Barajas International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from LAN Airlines?

For your Madrid - Santiago trip, every minute counts. Note the reasons given by LAN Airlines staff at the Madrid Barajas International Airport counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 600 € without stress.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Madrid to Santiago can drag on if you don't follow up.

A collective action on the LAN Airlines flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take LAN Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of LAN Airlines convictions, which is a decisive advantage.