Disrupted flight (EC 261/2004)

Flight compensation Lufthansa Cargo:
Philadelphia — Frankfurt

Planned legal compensation: 600 €

Was your flight between Philadelphia International Airport (PHL) and Frankfurt am Main International Airport (FRA) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Lufthansa Cargo on the Philadelphia (PHL) - Frankfurt (FRA) line

No one likes waiting for hours at the airport. If Lufthansa Cargo did not respect its scheduled times for your Philadelphia - Frankfurt flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 6 339 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Philadelphia International Airport (PHL)
  • Arrival airport: Frankfurt am Main International Airport (FRA)
  • Flight distance: 6 339 km (~7h55)
  • Applicable compensation: 600 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Lufthansa Cargo Philadelphia - Frankfurt is eligible?

The compensation for flight PHL-FRA is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Philadelphia International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Lufthansa Cargo to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Philadelphia airport.
  • Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Philadelphia, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Lufthansa Cargo compensation

If your Lufthansa Cargo flight from Philadelphia International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Philadelphia - Frankfurt flight.

What are your rights at Philadelphia airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Philadelphia.

Some passengers are unaware that transportation between the hotel and Philadelphia International Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 600 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Frankfurt am Main International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Lufthansa Cargo flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

On the PHL-FRA line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

If your file is particularly solid regarding the incident occurred on the Philadelphia - Frankfurt section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Lufthansa Cargo is often a maneuver to encourage the traveler to abandon their 600 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Philadelphia International Airport airport to prove their faults.

Help & Information

Frequently Asked Questions: Flight Philadelphia - Frankfurt

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Lufthansa Cargo flight from Philadelphia to Frankfurt?

According to European Regulation EC 261/2004, the distance between PHL and FRA being 6 339 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Lufthansa Cargo?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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