Flight compensation Lufthansa Cargo:
Sao Paulo — Munich

Refund and compensation Lufthansa Cargo: route Sao Paulo to Munich

If your trip departing from São Paulo International Airport and arriving at Munich International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 9 857 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Sao Paulo - Munich is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Sao Paulo - Munich flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 9 857 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Munich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sao Paulo airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

A work stoppage of Lufthansa Cargo crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Even if 600 € is not payable due to an external strike at Sao Paulo, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Sao Paulo airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

Your forced stay at Sao Paulo shouldn't cost you a penny more than originally planned for your GRU-MUC trip.

Steps: how to get your 600 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Sao Paulo to Munich can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

A collective action on the Lufthansa Cargo flight from Sao Paulo can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.