Flight compensation Luxair:
Luxemburg — Gran Canaria

Claim and compensation for flight Luxair Luxemburg - Gran Canaria

Your claim for compensation for the Luxair flight from Luxemburg to Gran Canaria deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Luxemburg and Gran Canaria (3 030 km), the European scale provides automatic financial protection in case of failure by Luxair.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Luxair, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Luxair Luxemburg - Gran Canaria is eligible?

To determine if your trip between Luxemburg and Gran Canaria entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 3 030 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Luxair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Luxemburg airport.
• Airline responsibility: The problem must be attributable to Luxair (technical problem, sick crew, scheduling...).

The impact of a strike on your Luxair compensation

Not all strikes exempt the company from its obligations. If the delay of your Luxemburg - Gran Canaria trip is due to an internal strike within Luxair, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Luxair is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Luxemburg airport in case of prolonged wait?

During these long hours of waiting in the Luxembourg-Findel International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Luxemburg shouldn't cost you a penny more than originally planned for your LUX-LPA trip.

Steps: how to get your 400 € from Luxair?

Starting a procedure against Luxair for a flight from Luxemburg to Gran Canaria can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Luxair. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Luxair on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Luxair's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.