Flight compensation Norwegian Air Shuttle:
Berlin — Copenhagen

Refund and reimbursement for Norwegian Air Shuttle: Berlin to Copenhagen

Your compensation claim for the Norwegian Air Shuttle flight from Berlin to Copenhagen has strong chances. Flight disruptions is frustrating for every passenger.

Departing from Berlin, you are protected by EU law. The distance of 364 km determines the amount of your compensation. The first tier (≤1500 km) applies.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Since the Sturgeon ruling of 2009, delays over 3 hours are treated the same as cancellations regarding payout entitlement. This greatly broadened the scope of the regulation.

How to know if the flight Norwegian Air Shuttle Berlin - Copenhagen is eligible?

Your eligibility rests on objective criteria. Air traffic logs will verify the precise moment of actual arrival at Copenhagen Kastrup Airport.

Note that the distance of 364 km fully justifies the 250€ compensation tier. This amount is fixed and {the airline|Norwegian Air Shuttle} cannot override it through its own general conditions of sale.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Don't be misled by Norwegian Air Shuttle's vague terms: a unannounced or declared strike is the operational burden of the airline. On this short-haul, the internal/external strike distinction is the same.

Important nuance: if the cancellation is directly attributable to ground services, Norwegian Air Shuttle is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, Norwegian Air Shuttle is obliged to deliver the required assistance to every passenger{s} stranded at Berlin.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything paid by Norwegian Air Shuttle.

Steps: how to get your 250 € from Norwegian Air Shuttle?

Airlines like Norwegian Air Shuttle have whole departments specialised in deterring unassisted passengers. Against this imbalance, having an ally makes all the difference.

By delegating your SXF→CPH case to specialist partners, you enjoy the "No Win, No Fee" principle (no cost if unsuccessful).

How long does it take to get the 250 € compensation?

Some passengers wait over 6 months for a response from Norwegian Air Shuttle. An expert can halve this time.

By choosing a "No Win, No Fee" service, you take no risk. If the 250€ aren't recovered, you owe nothing. As transparent as that.

What to do faced with silence or refusal from the airline?

Statistically over 60% of initial refusals from Norwegian Air Shuttle are unfounded against an expert taking over. Don't give up at the first obstacle.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.