Flight compensation Norwegian Air Shuttle:
Copenhagen — Madrid

Claim and compensation for flight Norwegian Air Shuttle Copenhagen - Madrid

If your trip departing from Copenhagen Kastrup Airport and arriving at Madrid Barajas International Airport operated by Norwegian Air Shuttle was disrupted, you are not alone against the airline.

Given the route between Copenhagen and Madrid (2 060 km), the European scale provides automatic financial protection in case of failure by Norwegian Air Shuttle.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from Copenhagen Kastrup Airport, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle Copenhagen - Madrid is eligible?

To determine if your trip between Copenhagen and Madrid entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 060 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

If your Norwegian Air Shuttle flight from Copenhagen Kastrup Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Copenhagen Kastrup Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Copenhagen airport in case of prolonged wait?

If Copenhagen Kastrup Airport airport becomes your temporary residence because of Norwegian Air Shuttle, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Copenhagen Kastrup Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Norwegian Air Shuttle?

For your Copenhagen - Madrid trip, every minute counts. Note the reasons given by Norwegian Air Shuttle staff at the Copenhagen Kastrup Airport counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Norwegian Air Shuttle to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Copenhagen - Madrid section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Norwegian Air Shuttle should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Copenhagen Kastrup Airport airport to prove their faults.