Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Geneva — Oslo

Planned legal compensation: 400 €

Was your flight between Geneva Cointrin International Airport (GVA) and Oslo Gardermoen Airport (OSL) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your compensation guaranteed by Regulation EC 261/2004.

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Get your Norwegian Air Shuttle flight compensation for the route Geneva - Oslo

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Geneva - Oslo flight, the law is on your side.

Directive 261/2004 is clear: for 1 577 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Geneva Cointrin International Airport (GVA)
  • Arrival airport: Oslo Gardermoen Airport (OSL)
  • Flight distance: 1 577 km (~1h58)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Geneva - Oslo is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Oslo Gardermoen Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 400 €.

Keeping your travel documents for the Norwegian Air Shuttle GVA-OSL flight is crucial to prove that you were present at boarding at Geneva.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Oslo.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Geneva airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Geneva, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

If your Norwegian Air Shuttle flight from Geneva Cointrin International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Geneva - Oslo flight.

What are your rights at Geneva airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at Geneva.

Some passengers are unaware that transportation between the hotel and Geneva Cointrin International Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The amicable route with Norwegian Air Shuttle to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Norwegian Air Shuttle to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Norwegian Air Shuttle systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Norwegian Air Shuttle is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with Norwegian Air Shuttle without the opinion of a professional who knows the real value of your prejudice at Geneva.

Help & Information

Frequently Asked Questions: Flight Geneva - Oslo

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Geneva to Oslo?

According to European Regulation EC 261/2004, the distance between GVA and OSL being 1 577 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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