Flight compensation Norwegian Air Shuttle:
London — Copenhagen

How to be compensated by Norwegian Air Shuttle on the London (LGW) - Copenhagen (CPH) line

Have you experienced a major inconvenience during your trip between London and Copenhagen with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 984 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle London - Copenhagen is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Copenhagen Kastrup Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 250 €.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at London Gatwick Airport, the 250 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

When a social movement disrupts your itinerary to Copenhagen Kastrup Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at London airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at London.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near London Gatwick Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Copenhagen Kastrup Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 250 € compensation?

On the LGW-CPH line, delays can vary according to the reactivity of Norwegian Air Shuttle's legal department.

If your file is particularly solid regarding the incident occurred on the London - Copenhagen section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Norwegian Air Shuttle is often a maneuver to encourage the traveler to abandon their 250 €.

DGAC or its European equivalents can be slow. A private court proceeding against Norwegian Air Shuttle is often more striking.