Flight compensation Norwegian Air Shuttle:
London — Rome

How to be compensated by Norwegian Air Shuttle on the London (LGW) - Rome (FCO) line

From London Gatwick Airport airport, your departure with Norwegian Air Shuttle to Rome didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 406 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Norwegian Air Shuttle London - Rome is eligible?

The compensation for flight LGW-FCO is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Norwegian Air Shuttle LGW-FCO flight is crucial to prove that you were present at boarding at London.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Don't be fooled by Norwegian Air Shuttle's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at London Gatwick Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at London airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at London Gatwick Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and London Gatwick Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Leonardo Da Vinci (Fiumicino) International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from London to Leonardo Da Vinci (Fiumicino) International Airport can drag on if you don't follow up.

A collective action on the Norwegian Air Shuttle flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Rome line.

In the last instance, it is the summons to court that often unlocks the payment. The company Norwegian Air Shuttle will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.