Flight compensation Norwegian Air Shuttle:
Paris — Copenhagen

How to be compensated by Norwegian Air Shuttle on the Paris (ORY) - Copenhagen (CPH) line

Have you experienced a major inconvenience during your trip between Paris and Copenhagen with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 037 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Paris - Copenhagen is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Copenhagen Kastrup Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 250 €.

An unexpected cancellation or a diverted flight from Paris-Orly Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Paris - Copenhagen trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Paris-Orly Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Paris airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Paris-Orly Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Paris-Orly Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Copenhagen Kastrup Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Norwegian Air Shuttle on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.