Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Stockholm — London

Planned legal compensation: 250 €

Was your flight between Stockholm-Arlanda Airport (ARN) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal compensation: Norwegian Air Shuttle flight Stockholm - London

Your Norwegian Air Shuttle flight from Stockholm to London was delayed, cancelled or overbooked? Don't stay silent: EU regulation protects you.

Whether you paid €50 or €500, the compensation remains the same: 250€ per passenger. {The distance|The 1 475 km} matters, not the ticket price. On this short flight, the fixed compensation is guaranteed.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stockholm-Arlanda Airport (ARN)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 1 475 km (~1h51)
  • Applicable compensation: 250 €

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve Norwegian Air Shuttle from payment. Otherwise, the payout is owed.

How to know if the flight Norwegian Air Shuttle Stockholm - London is eligible?

The indemnity for ARN-LGW is a payout for time lost, not merely a commercial gesture. For this short-haul flight, the 3-hour threshold remains the key criterion.

Connecting passengers are also protected. If your first Norwegian Air Shuttle segment Stockholm-London causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stockholm airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stockholm, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

A strike action by Norwegian Air Shuttle's flight staff is deemed part of the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250€.

Key distinction: if the delay is caused by ground services, Norwegian Air Shuttle is released from paying the 250€ indemnity, but not its care obligation.

What are your rights at Stockholm airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 2 hours for flights ≤1500 km, Norwegian Air Shuttle must automatically provide the regulatory care to all passenger{s} waiting at Stockholm.

Remember to request a delay certificate from Norwegian Air Shuttle staff at Stockholm-Arlanda Airport. This document is crucial for your claim if you need to prove the delay.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The direct approach with Norwegian Air Shuttle to recover 250€ often fails without a solid legal and technical file. Even on a short-haul, the procedure can be tricky.

To maximise your chances of success, use a recovery service. These experts master the regulations and won't back down from Norwegian Air Shuttle's legal department.

How long does it take to get the 250 € compensation?

Persistence is usually essential. Airlines handle thousands of claims weekly and your Stockholm to London Gatwick Airport case can drag on if you don't follow up.

A group claim on the Norwegian Air Shuttle flight from Stockholm can also be a means to {get your funds|recover your 250€} more efficiently.

What to do faced with silence or refusal from the airline?

It is quite common for Norwegian Air Shuttle's systems to refuse by default your initial claim under a generic pretext that is unfounded.

As a final step, it is a legal summons that typically triggers payment. Norwegian Air Shuttle will nearly invariably prefer to settle the 250€ rather than incur additional legal costs for a case it knows it will lose in court.

Help & Information

Frequently Asked Questions: Flight Stockholm - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Stockholm to London?

According to European Regulation EC 261/2004, the distance between ARN and LGW being 1 475 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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