Flight compensation Royal Air Maroc:
Bordeaux — Marrakech

Legal right to compensation: Royal Air Maroc flight between Bordeaux and Marrakech

The BOD - RAK route operated by Royal Air Maroc experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Bordeaux and Marrakech (1 602 km), the European scale provides automatic financial protection in case of failure by Royal Air Maroc.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Royal Air Maroc, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Royal Air Maroc Bordeaux - Marrakech is eligible?

Don't confuse ticket refund and legal compensation! Even if Royal Air Maroc offers you a voucher for your Bordeaux - Marrakech flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Royal Air Maroc to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Marrakech.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bordeaux airport.
• Airline responsibility: The problem must be attributable to Royal Air Maroc (technical problem, sick crew, scheduling...).

The impact of a strike on your Royal Air Maroc compensation

When a social movement disrupts your itinerary to Menara Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Bordeaux airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Bordeaux airport in case of prolonged wait?

If Bordeaux airport becomes your temporary residence because of Royal Air Maroc, know that your essential needs must be covered by the carrier.

Your forced stay at Bordeaux shouldn't cost you a penny more than originally planned for your BOD-RAK trip.

Steps: how to get your 400 € from Royal Air Maroc?

It is strongly recommended to keep your Royal Air Maroc boarding pass and any communication relating to the delay suffered at Bordeaux airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Royal Air Maroc customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Bordeaux - Marrakech section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Royal Air Maroc should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Royal Air Maroc without the opinion of a professional who knows the real value of your prejudice at Bordeaux.