Flight compensation SATA International:
Copenhagen — Lisbon

Procedure: SATA International flight compensation from Copenhagen to Lisbon

No one likes waiting for hours at the airport. If SATA International did not respect its scheduled times for your Copenhagen - Lisbon flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 472 km, EC Regulation 261/2004 requires SATA International to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight SATA International Copenhagen - Lisbon is eligible?

The compensation for flight CPH-LIS is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If SATA International sold more seats than planned and you stay on the tarmac at Copenhagen Kastrup Airport, the 400 € compensation is automatic.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

When a social movement disrupts your itinerary to Lisbon Portela Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Copenhagen Kastrup Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Copenhagen airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Copenhagen Kastrup Airport, SATA International must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Copenhagen Kastrup Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from SATA International?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of SATA International.

How long does it take to get the 400 € compensation?

On the CPH-LIS line, delays can vary according to the reactivity of SATA International's legal department.

If your file is particularly solid regarding the incident occurred on the Copenhagen - Lisbon section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by SATA International is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with SATA International without the opinion of a professional who knows the real value of your prejudice at Copenhagen.