Disrupted flight (EC 261/2004)

Flight compensation SATA International:
Lisbon — Funchal

Planned legal compensation: 250 €

Was your flight between Lisbon Portela Airport (LIS) and Madeira Airport (FNC) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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File your refund for SATA International Lisbon → Funchal

Denied boarding on SATA International Lisbon → Funchal qualifies you for up to 250€. Check how to claim.

European legislation upholds passenger rights. For 965 km, the statutory payout applies if {the airline is at fault|SATA International bears responsibility}. The short-haul bracket applies fully here.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lisbon Portela Airport (LIS)
  • Arrival airport: Madeira Airport (FNC)
  • Flight distance: 965 km (~1h12)
  • Applicable compensation: 250 €

This cornerstone regulation of EU transport law protects over 900 million journeys annually. Despite this, the vast majority never claim due to ignorance.

How to know if the flight SATA International Lisbon - Funchal is eligible?

Verify your actual arrival time at Funchal. If SATA International made you wait more than three hours at Madeira Airport, your right is established.

Even if SATA International offers a replacement flight, the 250€ indemnity remains owed if the final delay at Funchal is over the 180-minute threshold.

What are the conditions for SATA International to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Funchal.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lisbon airport.
  • Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your SATA International compensation

Not all strike{s} exempt the airline from its obligations. If your Lisbon - Funchal delay was caused by an staff strike at SATA International, the CJEU have confirmed that this entitles you to a payout.

An aviation law expert can quickly determine whether the strike that disrupted your SATA International Lisbon-Funchal flight was the airline's responsibility or a third party's.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. SATA International must ensure the wellbeing of passengers stuck at Lisbon. This 2-hour threshold applies to flights ≤1500 km.

Even in extraordinary circumstances, the right to assistance at Lisbon remains valid. The hotel is owed if SATA International pushes your flight by a day.

Steps: how to get your 250 € from SATA International?

For your Lisbon - Funchal flight, every detail matters. Note down the explanations provided by SATA International staff at Lisbon Portela Airport during the disruption.

This is where lawyers and expert services come in. By engaging a expert service, you assess eligibility in minutes and delegate the entire process to recover your 250€ stress-free.

How long does it take to get the 250 € compensation?

Patience is often key. Airlines receive a huge volume of claims every week and your Lisbon to Madeira Airport case can stall if you remain passive.

Technology now allow you to follow the progress of your claim against SATA International via an app. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Don't believe SATA International's letter stating that Lisbon's airport was hit by weather without checking official reports.

The win rate of expert platforms against SATA International reaches 95-98% when the case is well-founded. This demonstrates the power of EU law against airline stalling tactics.

Help & Information

Frequently Asked Questions: Flight Lisbon - Funchal

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled SATA International flight from Lisbon to Funchal?

According to European Regulation EC 261/2004, the distance between LIS and FNC being 965 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from SATA International?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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