Flight compensation SATA International:
Lisbon — Malaga

Claim and compensation for flight SATA International Lisbon - Malaga

The LIS - AGP route operated by SATA International experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 470 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from SATA International, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight SATA International Lisbon - Malaga is eligible?

To determine if your trip between Lisbon and Malaga entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Malaga.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

Don't be fooled by SATA International's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, SATA International is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking SATA International for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Lisbon remains valid. The hotel is due if SATA International offsets your flight by one night.

Steps: how to get your 250 € from SATA International?

For your Lisbon - Malaga trip, every minute counts. Note the reasons given by SATA International staff at the Lisbon Portela Airport counter during the incident.

By entrusting your case regarding flight LIS-AGP to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lisbon to Malaga can drag on if you don't follow up.

A collective action on the SATA International flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take SATA International's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of SATA International convictions, which is a decisive advantage.