Disrupted flight (EC 261/2004)

Flight compensation SATA International:
Madrid — Lisbon

Planned legal compensation: 250 €

Was your flight between Madrid Barajas International Airport (MAD) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Recover up to 250€ for SATA International flight Madrid → Lisbon

A delay over 3 hours on SATA International Madrid → Lisbon qualifies you for up to 250€. Check how to claim.

The legal coverage under CE 261/2004 applies by law when SATA International breaches its duties on the 513 km route from Madrid to Lisbon.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Madrid Barajas International Airport (MAD)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 513 km (~0h38)
  • Applicable compensation: 250 €

This key legislation of European aviation rights covers nearly a billion passengers every year. Yet, over 85% don't bother because they don't know their rights.

How to know if the flight SATA International Madrid - Lisbon is eligible?

Check your real landing time at Lisbon. If SATA International delayed you over 3h at Lisbon Portela Airport, your entitlement is confirmed.

Even if SATA International reroutes you, the 250€ compensation still applies if the arrival at Lisbon exceeds 3 hours.

What are the conditions for SATA International to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Madrid airport.
  • Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Madrid, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your SATA International compensation

In practice, pilot strikes at SATA International are situations where {compensation is almost certain|your chances of getting 250€ are high}. Experts know this and can use it for your case.

Important nuance: if the cancellation is directly attributable to air traffic control, SATA International is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, SATA International is obliged to deliver the required assistance to every passenger{s} stranded at Madrid.

Your involuntary layover at Madrid must not cost you any additional money beyond your initial ticket for MAD-LIS. Even on a short route, hotel accommodation is owed for overnight delays.

Steps: how to get your 250 € from SATA International?

Initiating a procedure with SATA International for a flight from Madrid to Lisbon can be complex if you go it alone. Customer service often tends to cite the weather to refuse your claim.

The main benefit: they take on all the complexity and only collect fees if the 250€ are successfully recovered.

How long does it take to get the 250 € compensation?

Airlines like SATA International often fast-track cases backed by lawyers to prevent interest charges. Short-haul claims are sometimes resolved faster.

By handing over the recovery of your 250€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.

What to do faced with silence or refusal from the airline?

Bear in mind that SATA International isn't required to substantiate its refusal in its first reply. But as soon as you contest with the right arguments, the burden of proof falls {to the airline|onto SATA International}.

The win rate of expert platforms against SATA International reaches 95-98% when the case is well-founded. This demonstrates the power of EU law against airline stalling tactics.

Help & Information

Frequently Asked Questions: Flight Madrid - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled SATA International flight from Madrid to Lisbon?

According to European Regulation EC 261/2004, the distance between MAD and LIS being 513 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from SATA International?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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