Flight compensation SATA International:
Madrid — Lisbon

Legal right to compensation: SATA International flight between Madrid and Lisbon

If your trip departing from Madrid Barajas International Airport and arriving at Lisbon Portela Airport operated by SATA International was disrupted, you are not alone against the airline.

Given the route between Madrid and Lisbon (513 km), the European scale provides automatic financial protection in case of failure by SATA International.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from SATA International, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight SATA International Madrid - Lisbon is eligible?

Check your actual arrival time at Lisbon. If SATA International made you wait more than three hours on the tarmac at Lisbon Portela Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for SATA International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to SATA International (technical problem, sick crew, scheduling...).

The impact of a strike on your SATA International compensation

Not all strikes exempt the company from its obligations. If the delay of your Madrid - Lisbon trip is due to an internal strike within SATA International, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Madrid Barajas International Airport or European air traffic control is an external cause over which SATA International has no control.

What are your rights at Madrid airport in case of prolonged wait?

Don't buy your food without first asking SATA International for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Madrid Barajas International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from SATA International?

Starting a procedure against SATA International for a flight from Madrid to Lisbon can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight MAD-LIS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from SATA International. An expert can reduce this time by half.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take SATA International's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of SATA International convictions, which is a decisive advantage.