Disrupted flight (EC 261/2004)

Flight compensation TAM Brazilian Airlines:
Madrid — Sao Paulo

Planned legal compensation: 600 €

Was your flight between Madrid Barajas International Airport (MAD) and São Paulo International Airport (GRU) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Steps: claim for TAM Brazilian Airlines flight from Madrid to Sao Paulo

Flight cancelled on your TAM Brazilian Airlines flight Madrid ✈ Sao Paulo? This affects many passengers regularly. Good news: you have concrete rights.

The good news is, for this journey of 8 378 km, Regulation CE 261/2004 obliges TAM Brazilian Airlines to provide financial compensation. Long-haul flights qualify for the highest compensation tier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Madrid Barajas International Airport (MAD)
  • Arrival airport: São Paulo International Airport (GRU)
  • Flight distance: 8 378 km (~10h28)
  • Applicable compensation: 600 €

Too few travellers claim what they're owed (less than 15% on average). Don't let this money go unclaimed: the process, despite its complexity, is an absolute right for every passenger.

How to know if the flight TAM Brazilian Airlines Madrid - Sao Paulo is eligible?

The 3-hour threshold is calculated when the aircraft doors open at São Paulo International Airport. If this applies and the cancellation wasn't caused by force majeure, TAM Brazilian Airlines must pay you 600€.

Connecting passengers are also protected. If your first TAM Brazilian Airlines segment Madrid-Sao Paulo causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for TAM Brazilian Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Madrid airport.
  • Airline responsibility: The problem must be attributable to TAM Brazilian Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Madrid, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAM Brazilian Airlines compensation

If your TAM Brazilian Airlines flight from Madrid Barajas International Airport was cancelled due to an internal staff strike, you are eligible for {legal compensation|the 600€ payout}.

Don't take at face value TAM Brazilian Airlines's explanation. Many airlines wrongly categorise their own staff disputes as force majeure to avoid {paying compensation|the 600€}.

What are your rights at Madrid airport in case of prolonged wait?

Avoid buying your meals without requesting vouchers from TAM Brazilian Airlines. If you do pay, keep your receipts carefully.

Make sure you demand this assistance at {the airline's|TAM Brazilian Airlines's} desk. If denied and you must pay for food or hotel at Madrid Barajas International Airport, keep your receipts meticulously for a refund claim.

Steps: how to get your 600 € from TAM Brazilian Airlines?

The formal letter of claim and gathering evidence of the delay at São Paulo International Airport (boarding pass) are essential steps to pressure {the airline|TAM Brazilian Airlines}.

Partner LegalTech services have tools to verify TAM Brazilian Airlines's actual flight records and dismantle unfounded arguments.

How long does it take to get the 600 € compensation?

Don't be surprised if you get no reply within two weeks. The average processing time for a carrier like TAM Brazilian Airlines to finalise a compensation case typically ranges from 1 to 3 months.

Recovering 600€ has never been faster thanks to digital tools between defence platforms and TAM Brazilian Airlines's records.

What to do faced with silence or refusal from the airline?

TAM Brazilian Airlines's use of complex legal jargon is often a tactic to push travellers to abandon their 600€. For the larger long-haul amounts, refusals are almost systematic at first.

The national CAA or its EU equivalents can be slow. A private legal action against TAM Brazilian Airlines is often faster. Long-haul disputes may involve international jurisdictions, hence the value of an expert.

Help & Information

Frequently Asked Questions: Flight Madrid - Sao Paulo

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAM Brazilian Airlines flight from Madrid to Sao Paulo?

According to European Regulation EC 261/2004, the distance between MAD and GRU being 8 378 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAM Brazilian Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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