Disrupted flight (EC 261/2004)

Flight compensation TAP Portugal:
Amsterdam — Lisbon

Planned legal compensation: 400 €

Was your flight between Amsterdam Airport Schiphol (AMS) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Recover up to 400€ for TAP Portugal flight Amsterdam → Lisbon

A delay over 3 hours on TAP Portugal Amsterdam → Lisbon qualifies you for up to 400€. Check how to claim.

European legislation upholds passenger rights. For 1 846 km, the statutory payout applies if {the airline is at fault|TAP Portugal bears responsibility}. Your flight falls within the medium-haul tier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Amsterdam Airport Schiphol (AMS)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 846 km (~2h18)
  • Applicable compensation: 400 €

Since the Sturgeon ruling of 2009, delays over 3 hours are treated the same as cancellations regarding payout entitlement. This greatly broadened the scope of the regulation.

How to know if the flight TAP Portugal Amsterdam - Lisbon is eligible?

To check if your journey between Amsterdam and Lisbon qualifies for compensation, the main criterion is the delay at destination ({not the departure delay|measured at Lisbon Portela Airport}). It must be greater than 3 hours.

Even if TAP Portugal offers a replacement flight, the 400€ indemnity remains owed if the final delay at Lisbon is over the 180-minute threshold.

What are the conditions for TAP Portugal to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Amsterdam airport.
  • Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Amsterdam, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Amsterdam Airport Schiphol was cancelled due to an internal staff strike, you are eligible for {legal compensation|the 400€ payout}.

However, if air traffic controllers at Amsterdam Airport Schiphol or security staff go on strike, this is indeed an force majeure situation. In this case, the 400€ cannot be claimed.

What are your rights at Amsterdam airport in case of prolonged wait?

What few know: the assistance obligation remains valid even {in extraordinary circumstances|when force majeure is invoked|when the 400€ indemnity is not owed}. Even if TAP Portugal is excused from compensation, assistance remains mandatory.

Even in force majeure cases, the right to assistance at Amsterdam still applies. The hotel must be provided if TAP Portugal delays your flight overnight.

Steps: how to get your 400 € from TAP Portugal?

For your Amsterdam - Lisbon flight, every detail matters. Note down the explanations provided by TAP Portugal staff at Amsterdam Airport Schiphol during the disruption.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

Don't be surprised if you get no reply within two weeks. The average processing time for a carrier like TAP Portugal to finalise a compensation case typically ranges from 1 to 3 months.

Recovering 400€ has never been faster thanks to digital tools between defence platforms and TAP Portugal's systems.

What to do faced with silence or refusal from the airline?

A refusal is never final. It's often a test in the claims process that professionals overcome routinely. Refuse to let this barrier deprive you of your 400€ rightfully owed.

The national CAA or its EU equivalents can be slow. A private legal action against TAP Portugal is often faster. Medium-haul cases typically fall under the main civil court.

Help & Information

Frequently Asked Questions: Flight Amsterdam - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAP Portugal flight from Amsterdam to Lisbon?

According to European Regulation EC 261/2004, the distance between AMS and LIS being 1 846 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAP Portugal?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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