Flight compensation TAP Portugal:
Kiev — Lisbon

How to be compensated by TAP Portugal on the Kiev (KBP) - Lisbon (LIS) line

Have you experienced a major inconvenience during your trip between Kiev and Lisbon with TAP Portugal? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 3 372 km of flight, the company TAP Portugal is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TAP Portugal Kiev - Lisbon is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lisbon Portela Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

Keeping your travel documents for the TAP Portugal KBP-LIS flight is crucial to prove that you were present at boarding at Kiev.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Kiev airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by TAP Portugal staff (pilots, flight attendants) and an external strike.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Kiev airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Boryspil International Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Boryspil International Airport terminal is also included in the legal package due by TAP Portugal.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual TAP Portugal flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

On the KBP-LIS line, delays can vary according to the reactivity of TAP Portugal's legal department.

If your file is particularly solid regarding the incident occurred on the Kiev - Lisbon section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against TAP Portugal is often more striking.