Disrupted flight (EC 261/2004)

Flight compensation TAP Portugal:
Lisbon — Bordeaux

Planned legal compensation: 250 €

Was your flight between Lisbon Portela Airport (LIS) and Bordeaux (BOD) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to get compensated from TAP Portugal on Lisbon (LIS) - Bordeaux (BOD)

Major delay on your TAP Portugal flight Lisbon ✈ Bordeaux? This happens to thousands every month. Fortunately: compensation is available.

Whether you paid €50 or €500, the compensation remains the same: 250€ per passenger. {The distance|The 968 km} matters, not the ticket price. On this short flight, the fixed compensation is guaranteed.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lisbon Portela Airport (LIS)
  • Arrival airport: Bordeaux (BOD)
  • Flight distance: 968 km (~1h13)
  • Applicable compensation: 250 €

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve TAP Portugal from payment. Otherwise, the payout is owed.

How to know if the flight TAP Portugal Lisbon - Bordeaux is eligible?

The 3-hour threshold is calculated when the aircraft doors open at Bordeaux. If this applies and the cancellation wasn't caused by force majeure, TAP Portugal must pay you 250€.

In summary: three situations trigger the 250€ payment on TAP Portugal Lisbon-Bordeaux: late arrival over 180 minutes, last-minute cancellation, or involuntary denied boarding. Determine your situation right now.

What are the conditions for TAP Portugal to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bordeaux.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lisbon airport.
  • Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAP Portugal compensation

The principle is clear: if TAP Portugal's staff stop work, it is a risk that {the airline|TAP Portugal} should have anticipated. Therefore, {your compensation|the 250€} remains owed.

In every scenario, close examination of records will establish whether the conditions were genuinely exceptional. ATC strikes have a proportionally stronger impact on short routes.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking coupons from TAP Portugal. If you advance costs, save your invoices diligently.

Many passengers don't know that transport between the hotel and the airport of Lisbon Portela Airport is also covered in the mandatory care required of TAP Portugal.

Steps: how to get your 250 € from TAP Portugal?

The registered letter and collecting evidence of the delay at Bordeaux (delay certificate) are mandatory requirements to challenge {the airline|TAP Portugal}.

Concretely, the process is straightforward: you input your route info Lisbon-Bordeaux, the expert checks your eligibility, then takes charge until you receive your 250€.

How long does it take to get the 250 € compensation?

A frequent concern is about how long it takes. A claim sent yourself to TAP Portugal's claims team can take several weeks, even months before you get a response.

Current tools compress the recovery cycle to 4 to 8 weeks for the vast majority of cases {like yours|such as TAP Portugal Lisbon-Bordeaux}.

What to do faced with silence or refusal from the airline?

TAP Portugal's use of technical language is often a strategy to encourage travellers to give up on their 250€. Refusals are particularly common on short-haul routes, where amounts seem "small" to airlines.

Refuse to allow TAP Portugal to retain the {money|250€} that is legally owed to you. The longer you wait without action is a win for {the airline|TAP Portugal} and time lost for you.

Help & Information

Frequently Asked Questions: Flight Lisbon - Bordeaux

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAP Portugal flight from Lisbon to Bordeaux?

According to European Regulation EC 261/2004, the distance between LIS and BOD being 968 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAP Portugal?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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