Flight compensation TAP Portugal:
Lisbon — Dakar

Procedure: TAP Portugal flight compensation from Lisbon to Dakar

From Lisbon Portela Airport airport, your departure with TAP Portugal to Dakar didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 2 796 km of flight, the company TAP Portugal is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Lisbon - Dakar is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Dakar airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dakar.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by TAP Portugal staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Lisbon.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lisbon Portela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TAP Portugal?

The amicable route with TAP Portugal to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 400 € compensation?

On the LIS-DKR line, delays can vary according to the reactivity of TAP Portugal's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by TAP Portugal is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Lisbon Portela Airport airport to prove their faults.