Flight compensation TAP Portugal:
Lisbon — Dakar

Guide: compensation for TAP Portugal flight from Lisbon to Dakar

Flight cancelled on your TAP Portugal flight Lisbon ✈ Dakar? This happens to thousands every month. Fortunately: compensation is available.

Regulation 261/2004 is clear: for 2 796 km, TAP Portugal is bound by a compensation obligation if boarding is denied.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve TAP Portugal from payment. Otherwise, the payout is owed.

How to know if the flight TAP Portugal Lisbon - Dakar is eligible?

The 3-hour threshold is calculated when the aircraft doors open at Dakar. If this applies and the cancellation wasn't caused by force majeure, TAP Portugal must pay you 400€.

An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate alternative entitles you to the same 400€ payout.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dakar.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

The rule is simple: if TAP Portugal's employees go on strike, it is a risk that {the airline|TAP Portugal} must manage. Consequently, {your compensation|the 400€} is maintained.

The crucial point is always: who is on strike? If {the answer is yes|it's TAP Portugal's employees}, {you're entitled to 400€|compensation is owed}. Otherwise, assistance alone is still required.

What are your rights at Lisbon airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 3 hours for flights between 1500 and 3500 km, TAP Portugal must automatically provide the regulatory care to all passenger{s} waiting at Lisbon.

Many passengers don't know that transport between the hotel and the airport of Lisbon Portela Airport is also covered in the mandatory care required of TAP Portugal.

Steps: how to get your 400 € from TAP Portugal?

The solo claim with TAP Portugal to obtain 400€ rarely succeeds without a well-documented case. Medium-haul flights generate a high volume of claims, slowing processing.

Concretely, the process is straightforward: you input your route info Lisbon-Dakar, the expert checks your eligibility, then takes charge until you receive your 400€.

How long does it take to get the 400 € compensation?

The reality is stark: on average, a passenger acting alone takes 4 to 8 months to obtain their 400€ from TAP Portugal. Via a specialist, the time falls to 1 to 2 months.

The advantage of delegating your claim to a LegalTech firm is that they can speed up the process through industrialised follow-up and the prospect of litigation.

What to do faced with silence or refusal from the airline?

An unfounded refusal from TAP Portugal is a practice that experts know perfectly how to counter by invoking the relevant provisions of Regulation 261.

For your 400€, don't settle with TAP Portugal without the advice of a professional who knows the full scope of your claim for Lisbon→Dakar.