Flight compensation TAP Portugal:
Lisbon — London

How to be compensated by TAP Portugal on the Lisbon (LIS) - London (LGW) line

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Lisbon - London flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 542 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Lisbon - London is eligible?

The compensation for flight LIS-LGW is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If TAP Portugal sold more seats than planned and you stay on the tarmac at Lisbon Portela Airport, the 400 € compensation is automatic.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Lisbon Portela Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Lisbon - London flight.

What are your rights at Lisbon airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lisbon Portela Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TAP Portugal?

Getting justice against carrier TAP Portugal requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Lisbon - London section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with TAP Portugal without the opinion of a professional who knows the real value of your prejudice at Lisbon.