Flight compensation Thai Airways International:
Milano — Bangkok

Refund and compensation Thai Airways International: route Milano to Bangkok

If your trip departing from Malpensa International Airport and arriving at Suvarnabhumi Airport operated by Thai Airways International was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 9 080 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Thai Airways International.

How to know if the flight Thai Airways International Milano - Bangkok is eligible?

To determine if your trip between Milano and Bangkok entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Milano, the regulation applies in the same way.

What are the conditions for Thai Airways International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bangkok.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Milano airport.
• Airline responsibility: The problem must be attributable to Thai Airways International (technical problem, sick crew, scheduling...).

The impact of a strike on your Thai Airways International compensation

Not all strikes exempt the company from its obligations. If the delay of your Milano - Bangkok trip is due to an internal strike within Thai Airways International, the European justice recently ruled that this entitles to compensation.

Even if 600 € is not payable due to an external strike at Milano, assistance (meals/hotel) remains mandatory for Thai Airways International.

What are your rights at Milano airport in case of prolonged wait?

Don't buy your food without first asking Thai Airways International for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Milano remains valid. The hotel is due if Thai Airways International offsets your flight by one night.

Steps: how to get your 600 € from Thai Airways International?

It is strongly recommended to keep your Thai Airways International boarding pass and any communication relating to the delay suffered at Malpensa International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight MXP-BKK to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Thai Airways International. An expert can reduce this time by half.

A collective action on the Thai Airways International flight from Milano can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.