Flight compensation Thai Airways International:
Vienna — Bangkok

Refund and compensation Thai Airways International: route Vienna to Bangkok

The VIE - BKK route operated by Thai Airways International experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Vienna and Bangkok (8 451 km), the European scale provides automatic financial protection in case of failure by Thai Airways International.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Thai Airways International.

How to know if the flight Thai Airways International Vienna - Bangkok is eligible?

Check your actual arrival time at Bangkok. If Thai Airways International made you wait more than three hours on the tarmac at Suvarnabhumi Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Thai Airways International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bangkok.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Thai Airways International (technical problem, sick crew, scheduling...).

The impact of a strike on your Thai Airways International compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Bangkok trip is due to an internal strike within Thai Airways International, the European justice recently ruled that this entitles to compensation.

Even if 600 € is not payable due to an external strike at Vienna, assistance (meals/hotel) remains mandatory for Thai Airways International.

What are your rights at Vienna airport in case of prolonged wait?

If Vienna International Airport airport becomes your temporary residence because of Thai Airways International, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Vienna International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Thai Airways International?

It is strongly recommended to keep your Thai Airways International boarding pass and any communication relating to the delay suffered at Vienna International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Thai Airways International. An expert can reduce this time by half.

A collective action on the Thai Airways International flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Thai Airways International convictions, which is a decisive advantage.