Flight compensation TOM:
Palma de Mallorca — Glasgow

Procedure: TOM flight compensation from Palma de Mallorca to Glasgow

From Palma De Mallorca Airport airport, your departure with TOM to Glasgow didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 890 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TOM Palma de Mallorca - Glasgow is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Glasgow International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TOM owes you 400 €.

The compensation also covers boarding denials (overbooking). If TOM sold more seats than planned and you stay on the tarmac at Palma De Mallorca Airport, the 400 € compensation is automatic.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Glasgow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palma de Mallorca airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

A work stoppage of TOM crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TOM is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Palma de Mallorca airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Palma De Mallorca Airport airport, TOM is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Palma De Mallorca Airport terminal is also included in the legal package due by TOM.

Steps: how to get your 400 € from TOM?

The formal notice letter and the collection of evidence of delay at Glasgow International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual TOM flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TOM. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against TOM on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of TOM convictions, which is a decisive advantage.