Flight compensation TOM:
Tenerife — London

Refund and compensation TOM: route Tenerife to London

The TFS - LGW route operated by TOM experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 2 912 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like TOM.

How to know if the flight TOM Tenerife - London is eligible?

Check your actual arrival time at London. If TOM made you wait more than three hours on the tarmac at London Gatwick Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

Don't be fooled by TOM's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TOM is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Tenerife airport in case of prolonged wait?

If Tenerife South Airport airport becomes your temporary residence because of TOM, know that your essential needs must be covered by the carrier.

Your forced stay at Tenerife shouldn't cost you a penny more than originally planned for your TFS-LGW trip.

Steps: how to get your 400 € from TOM?

Starting a procedure against TOM for a flight from Tenerife to London can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight TFS-LGW to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tenerife to London Gatwick Airport can drag on if you don't follow up.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company TOM will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.