Flight compensation TOM:
Tenerife — London

TOM passengers Tenerife-London: your guide to get compensated

The route TFS - LGW by TOM was disrupted? Whatever the cause, you could qualify for financial compensation.

With 2 912 km between Tenerife South Airport and London Gatwick Airport, EU regulation grants you a fixed indemnity of 400€ per passenger.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

CE 261/2004 is one of the most advanced consumer protection frameworks in the world. All affected travellers would benefit from making use of it.

How to know if the flight TOM Tenerife - London is eligible?

Make sure to save your flight records for the TOM TFS-LGW flight. They are the indispensable proof of your presence on board.

An upgrade or downgrade doesn't affect your right to 400€ if the original incident qualifies under Regulation 261. The intermediate indemnity remains unchanged regardless of reclassification.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

Key distinction: if the delay is caused by airport staff, TOM is released from paying the 400€ indemnity, but not its care obligation.

What are your rights at Tenerife airport in case of prolonged wait?

Care is due after 2h of delay for this route. TOM must guarantee the wellbeing of passengers stranded at Tenerife. The threshold rises to 3 hours for flights of 1500 to 3500 km.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything paid by TOM.

Steps: how to get your 400 € from TOM?

The battle to recover 400€ from TOM starts with sending a formal complaint. {Without a response within 6 weeks|If TOM doesn't reply}, court action is the next step.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

Stay determined despite TOM's non-response. It's a calculated strategy to make you abandon. Statistics show that the majority of passengers drop their claim before resolution.

By opting for a platform with no upfront costs, you have nothing to lose. If the 400€ case fails, you pay nothing. It's that simple.

What to do faced with silence or refusal from the airline?

It is not uncommon for TOM's algorithms to automatically reject your first attempt under a vague excuse without merit.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.