Flight compensation TOM:
Tenerife — Newcastle

Legal right to compensation: TOM flight between Tenerife and Newcastle

The TFS - NCL route operated by TOM experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Tenerife and Newcastle (3 231 km), the European scale provides automatic financial protection in case of failure by TOM.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TOM is a non-EU airline, if the flight takes off from Tenerife South Airport, the European regulation applies in full.

How to know if the flight TOM Tenerife - Newcastle is eligible?

Don't confuse ticket refund and legal compensation! Even if TOM offers you a voucher for your Tenerife - Newcastle flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newcastle.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

A work stoppage of TOM crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Tenerife, assistance (meals/hotel) remains mandatory for TOM.

What are your rights at Tenerife airport in case of prolonged wait?

During these long hours of waiting in the Tenerife South Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Tenerife remains valid. The hotel is due if TOM offsets your flight by one night.

Steps: how to get your 400 € from TOM?

It is strongly recommended to keep your TOM boarding pass and any communication relating to the delay suffered at Tenerife South Airport airport. These documents will be vital for your case.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Airlines like TOM sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against TOM on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take TOM's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.