Flight compensation Transavia France:
Dubrovnik — London

Legal right to compensation: Transavia France flight between Dubrovnik and London

The DBV - LGW route operated by Transavia France experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Dubrovnik and London (1 690 km), the European scale provides automatic financial protection in case of failure by Transavia France.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Transavia France.

How to know if the flight Transavia France Dubrovnik - London is eligible?

To determine if your trip between Dubrovnik and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 690 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Transavia France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dubrovnik airport.
• Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

The impact of a strike on your Transavia France compensation

Don't be fooled by Transavia France's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Dubrovnik, assistance (meals/hotel) remains mandatory for Transavia France.

What are your rights at Dubrovnik airport in case of prolonged wait?

Don't buy your food without first asking Transavia France for coupons. If you do, keep your receipts carefully.

Your forced stay at Dubrovnik shouldn't cost you a penny more than originally planned for your DBV-LGW trip.

Steps: how to get your 400 € from Transavia France?

Starting a procedure against Transavia France for a flight from Dubrovnik to London can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Dubrovnik to London Gatwick Airport can drag on if you don't follow up.

A collective action on the Transavia France flight from Dubrovnik can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Dubrovnik - London line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.