Flight compensation Transavia France:
Lisbon — Paris

Refund and compensation Transavia France: route Lisbon to Paris

If your trip departing from Lisbon Portela Airport and arriving at Paris-Orly Airport operated by Transavia France was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 438 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Transavia France.

How to know if the flight Transavia France Lisbon - Paris is eligible?

To determine if your trip between Lisbon and Paris entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 438 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Transavia France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

The impact of a strike on your Transavia France compensation

Don't be fooled by Transavia France's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Transavia France is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Lisbon airport in case of prolonged wait?

During these long hours of waiting in the Lisbon Portela Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Lisbon shouldn't cost you a penny more than originally planned for your LIS-ORY trip.

Steps: how to get your 250 € from Transavia France?

It is strongly recommended to keep your Transavia France boarding pass and any communication relating to the delay suffered at Lisbon Portela Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Transavia France. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Transavia France on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Transavia France will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.