Flight compensation TUIfly:
Mulhouse — Heraklion

Legal right to compensation: TUIfly flight between Mulhouse and Heraklion

If your trip departing from EuroAirport Basel-Mulhouse-Freiburg Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by TUIfly was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 996 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TUIfly is a non-EU airline, if the flight takes off from EuroAirport Basel-Mulhouse-Freiburg Airport, the European regulation applies in full.

How to know if the flight TUIfly Mulhouse - Heraklion is eligible?

Don't confuse ticket refund and legal compensation! Even if TUIfly offers you a voucher for your Mulhouse - Heraklion flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mulhouse airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

A work stoppage of TUIfly crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at EuroAirport Basel-Mulhouse-Freiburg Airport or European air traffic control is an external cause over which TUIfly has no control.

What are your rights at Mulhouse airport in case of prolonged wait?

If EuroAirport Basel-Mulhouse-Freiburg Airport airport becomes your temporary residence because of TUIfly, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to EuroAirport Basel-Mulhouse-Freiburg Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from TUIfly?

Starting a procedure against TUIfly for a flight from Mulhouse to Heraklion can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight BSL-HER to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TUIfly. An expert can reduce this time by half.

A collective action on the TUIfly flight from Mulhouse can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Mulhouse - Heraklion line.

In the last instance, it is the summons to court that often unlocks the payment. The company TUIfly will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.