Flight compensation TUIfly:
Tenerife — Duesseldorf

How to be compensated by TUIfly on the Tenerife (TFS) - Duesseldorf (DUS) line

From Tenerife South Airport airport, your departure with TUIfly to Duesseldorf didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 3 237 km, EC Regulation 261/2004 requires TUIfly to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TUIfly Tenerife - Duesseldorf is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Dusseldorf International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TUIfly owes you 400 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Tenerife South Airport, the 400 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

If your TUIfly flight from Tenerife South Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Tenerife - Duesseldorf flight.

What are your rights at Tenerife airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Tenerife South Airport airport, TUIfly is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Tenerife South Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TUIfly?

The formal notice letter and the collection of evidence of delay at Dusseldorf International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TUIfly website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TUIfly to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TUIfly systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from TUIfly is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with TUIfly without the opinion of a professional who knows the real value of your prejudice at Tenerife.