Flight compensation Turkish Airlines:
Duesseldorf — Istanbul

Legal right to compensation: Turkish Airlines flight between Duesseldorf and Istanbul

If your trip departing from Dusseldorf International Airport and arriving at Istanbul operated by Turkish Airlines was disrupted, you are not alone against the airline.

By taking off from Dusseldorf International Airport, you are protected by the EU's legal framework. The distance of 2 011 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Turkish Airlines is a non-EU airline, if the flight takes off from Dusseldorf International Airport, the European regulation applies in full.

How to know if the flight Turkish Airlines Duesseldorf - Istanbul is eligible?

Check your actual arrival time at Istanbul. If Turkish Airlines made you wait more than three hours on the tarmac at Istanbul, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Duesseldorf airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

A work stoppage of Turkish Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Turkish Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Duesseldorf airport in case of prolonged wait?

If Dusseldorf International Airport airport becomes your temporary residence because of Turkish Airlines, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Duesseldorf remains valid. The hotel is due if Turkish Airlines offsets your flight by one night.

Steps: how to get your 400 € from Turkish Airlines?

For your Duesseldorf - Istanbul trip, every minute counts. Note the reasons given by Turkish Airlines staff at the Dusseldorf International Airport counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Turkish Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Turkish Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Turkish Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Turkish Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.